What with the winter season, delays and cancellations are commonplace and as a flier, it would do you well to know these rights. International Aviation regulators, have laid out rules for airlines to follow in case of delays (say, business class flights to Hyderabad from UK ) cancellations and refunds.
If the delay is for less than 24 hours from the scheduled departure, you are entitled to meals and refreshments at the airport. If it exceeds 24 hours, you should be provided with hotel accommodations and transfers.
In case of cancellations (say on business class ticket to Montreal ), the airline is bound to provide you with alternate travel opportunities at no extra cost and refund the ticket if you’re not willing to travel at all. You won’t be entitled to any compensation if you don't accept alternate travel arrangements offered.
The time for refund differs, depending on whether you pay by cash or card. For bookings via travel agent(say through Business Flight Shop), approach the agent. The refund includes Passenger Services Fee, Airport Development Fee/User Development Fee and service tax. You can either take the refund or use it to travel on another date.
There will be no compensation if the delay on business class ticket to Bengaluru(say) is caused due to 'force majeure', meaning unusual and unforeseeable events that are beyond the airline's control, and which could not have been avoided despite taking enough measures.
If boarding is denied due to overbooked business class flights to Chennai, the airline is not liable to pay compensation if it arranges for an alternate flight scheduled to depart within a certain period after your original flight's departure. Otherwise, the flier has to be compensated.
Always make sure you provide proper details, while booking your ticket. This includes your correct email address and mobile number, because those who provide wrong contact info are not entitled to financial compensation.
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